Movora Course / Workshop & Cancellation Policy
- Where to register for courses and workshops
- How to register
- Confirmation of registration
- Travel arrangements and bookings
- Cancellation and refunds
- Instructors, programs, course&workshop sizes, and course/workshop dates
- Attire for workshops
- Copyright and sharing of course&workshop content
- CE credits
- Terms & conditions specific to online courses
- Data protection/privacy
- Liability and jurisdiction
- Complaint handling
- Changes of policy/terms & conditions
1. Where to register for courses and workshops
Movora offers training for veterinary surgeons; training consists of either practical workshops, online training courses and webinars, or a combination of these.
Courses and workshops on offer are organized by Movora or as product-specific trainings of the Movora brands.
Practical workshops on offer can be viewed and booked online on https://education.movora.com/. The registration for workshops must be done in writing, using the online booking forms provided.
Online courses are accessible on Movora’s Education Platform https://education.movora.com/.
Courses & workshops are described on either the Movora, BioMedtrix, KYON, or VOI websites, including information on course/workshop content, trainers and speakers, prices, and workshop location.
2. How to register
Booking of training and education courses & workshops organized by Movora is only possible with acceptance of the terms and conditions outlined below as integral part of the customer registration for the corresponding course or workshop offering.
Courses & workshops are described on the Movora or Movora brand website, including information on course/workshop content, trainers and speakers, prices, and workshop location.
When registering for a workshop or course, please read through all instructions and check your registration before submitting it. If guidance for registration is needed, our Customer Service can assist you.
In case of any changes to your contact or registration details, please notify us as soon as possible, so that information sent out will be correctly addressed. Movora is not responsible if information does not reach the customer in time in case of a change of contact or registration details.
3. Confirmation of registration
a. Communication of confirmation
Confirmation of the registration will be sent to the customer by email to the email address used for registration immediately after submission of the registration.
If no eligibility criteria are stated for the attendance of the course/workshop, the confirmation email constitutes confirmation of successful registration.
If eligilibility criteria are stated (e.g. attendance of course is only possible following successful completion of another course), Movora has the right to first confirm that the stated eligibility criteria have been fulfilled. In these cases, the registration is a request for enrollment. If the eligibility criteria have not been met, the customer will be informed within 10 working days after Movora receives the registration request.
Prices are indicated in the course/workshop description and binding reservation under the fee indicated is confirmed by the customer when submitting the registration.
Movora Course & Workshop fees must be paid in full at the time of online enrollment using the payment option given. The options available for payment depend on the workshop location and are stated in the workshop registration form.
If payment by credit card is not possible for you, please contact our Customer Service who can arrange payment by bank transfer, check or wire transfer.
5. Travel arrangements and bookings
If not noted otherwise, the prices exclude costs for travelling to the venue and hotel bookings. All travel arrangements and bookings are the responsibility of the attendee.
We aim to confirm the workshop no later than 30 days prior to the event and recommend that you do not book travel before that time.
6. Workshop cancellation and refunds
For online courses, please refer to section 12. Terms & conditions specific to online courses.
a. Cancellation by the participant
Cancellations by participants are accepted until 30 days before the workshop date with full refund, otherwise the full workshop fee will be charged. Cancellations must be sent in writing (by email or letter). Reimbursement will be transmitted to the account from which the fee payment was received. A $25.00 processing fee (or equivalent in currency charged for workshop) will be applied.
b. Cancellation by Movora
Movora reserves the right to cancel workshops if there is a need due to the circumstances listed below (list is not exhaustive). In case of a workshop cancellation, every effort will be made to notify registrants as early as possible and customers will be reimbursed for fees already paid at the time of course cancellation in a timely manner. For these cases, Movora aims to offer replacement workshops as soon as possible and will inform customers registered for cancelled courses about the availability of new workshop spaces. Movora will not reimburse any costs not included in the workshop fee (e.g hotel bookings or travel arrangements booked by the customer).
i. Cancellation if registration exceeds or falls below suggested participation
Movora only guarantees the execution of workshops for which the minimum number of participants as specified has been reached. Movora reserves the right to cancel or reschedule a workshop if registration falls below minimum participation as noted in the workshop description. In the event a workshop is canceled, all registrants will receive a full refund of any fees paid so far.
ii. Cancellation due to other circumstances
In case of the cancellation of a workshop from Movora’s side due to circumstances including non-availability of the trainer due to illness, non-availability of the event venue etc., registered participants will be informed promptly about the cancellation and any workshop fees already paid will be reimbursed.
iii. Coronavirus-specific cancellation terms
Due to the current Coronavirus pandemic, the following extraordinary Coronavirus specific business terms and conditions are valid until further notice: Course and workshop fees are still payable at the time of online enrollment or as agreed to with Customer Service. In case a course/workshop is cancelled due to Coronavirus-related circumstances, registered customers will be reimbursed for fees already paid. Movora aims to offer replacement courses and workshops as soon as possible and will inform customer registered for cancelled courses or workshops about the availability of new course/workshop spaces. Movora will not reimburse any costs not included in the registration fee like hotel bookings or travel arrangements booked by the customer.
If attendance of a workshop is not possible due to a current Coronavirus infection of the participant, a refund will be done, provided that the participant can deliver documentation of the Covid-19 infection at the time in question.
c. Substitution of attendee
In case that the registered customer cannot attend a workshop, a delegate suggested by the participant may take the workshop space instead. The participant has to inform Movora latest 10 working days before the workshop about the change in participant. Any eligibility criteria set for the workshop need to be fulfilled by the substitute attendee, otherwise participation is not possible.
7. Instructors, programs, workshop sizes, and dates of workshops
Movora is committed to the advancement of veterinary orthopedics. Therefore, we offer veterinarians the best education we can.
a. Movora’s responsibilities for workshop content and conduction
Movora chooses a suitable size, program, and location for their workshops for a proper learning experience. Workshop instructors are qualified to deliver the workshop content in the best possible way.
b. Changes to workshop instructors, program, or workshop date
Movora reserves the right to make changes to the workshop program, speakers or location if necessary. The registration fee will remain unchanged in these cases. In any case, registered participants will be informed promptly about changes regarding their workshop booking. We retain the right to substitute qualified instructors from our pool of lecturers in the event an instructor becomes unavailable. Boarded Instructors will be replaced with a qualified boarded instructor.
8. Attire for workshops
It is encouraged/recommended that you bring scrubs to wear during all hands-on laboratory portions. In most cases, gowns and gloves will be provided. Closed toed shoes are required. Protective eyewear is recommended.
9. Copyright and sharing of course content
For all training material provided by Movora, the Movora brands, and/or the instructor(s), the copyright remains with the original proprietor. As the content of the training material is intellectual property of Movora, the Movora brands, and/or the instructor(s), any reproduction, circulation and usage of training material is only permitted after consultation and with the written consent of Movora.
Certificates will be issued upon the completion of the course/workshop. For all CE accredited courses and workshops, certificates will indicate the course/workshop-approved credit hours.
For the Total Joint Replacement solutions offered by BioMedtrix and KYON, special certification within the corresponding TJR Education Pathway must be achieved for eligibility for the purchase of BioMedtrix or KYON’s THR products. Both brands offer a program that encourages review and practice of proper surgical technique and requires considerable additional time and resources from participating surgeons. Within the corresponding Product Mentorship programs, and distinct from the certificates of attendance, a final certificate of successful completion of the full program will be issued. This certificate confirms that the requirements to attain eligibility to purchase the BioMedtrix resp. the KYON TJR products. The certificate may not be used for any other purpose, and specifically may not be used by recipient as an endorsement or recommendation of the recipient by Movora for any purpose whatsoever.
11. CE/CPD credits
Movora aims to offer most of their courses and workshops with the appropriate CE/CPD accreditation. Certificates with course-approved credit hours will be issued upon completion of the course/workshop.
12. Terms & conditions specific to online courses
Movora offers its customers and those interested in the products and services offered by Movora, and connected brands, an Education Platform with online courses that can be accessed for information and training purposes at https://education.movora.com/.
The access to the Education Platform is free; customers and interested veterinarians or veterinarian assistants can sign up for the Education Platform without a signing-up fee. Every user of the platform has to create his or her own account. Account details are not to be shared between users.
After signing in, courses can be accessed via the course catalog. Courses on offer are divided into
- courses with free access
- courses with a purchase option
Courses with a purchase option can be purchased immediately on the Education Platform. Payment is by credit card.
Online courses are final sale. If you have purchased a course by mistake, please notify us immediately by email to firstname.lastname@example.org or using the contact option on the Education Platform itself.
The Education Platform also hosts groups for exchange and discussion. We encourage users of the platform to make use of the groups and discussion forums. Please note that we want to keep these groups a friendly place and we do expect good behavior against each other. If this is not the case, we reserve the right to remove the account of the offending user.
Movora strives to keep the content of all courses on the Movora Education Platform as current as possible. Despite our efforts, Movora cannot give a warranty on the content of the Education Platform being always correct and up to date. Also, it cannot be excluded that on a certain topic a different opinion might be expressed by another educational source.
The content of our online education courses was created based on information, data and images/video content from Subject Matter Experts (SMEs) and has been thoroughly reviewed before making the course available to learners. The intellectual property and the copyright for the content of the courses lies with the respective SMEs and Movora; the content must not be copied or distributed without receiving Movora’s written consent.
Any content that can be downloaded from the Movora Education Platform must not be copied or shared, nor being edited and used for other purposes than the user's education.
Movora reserves the right to remove any user from the Education Platform who breaches these restrictions.
Any questions about the Movora Education Platform and the contained courses can be directed to email@example.com.
13. Data protection/privacy
As an attendee of a workshop or education event conducted by Movora, you agree that your image may be captured and used for future promotional purposes.
The following applies for the attendance of Movora events in terms of GDPR:
The act of registering for this event is your AFFIRMATIVE CONSENT to the privacy and usage terms below.
Your Right to Your Personal Data.
Movora will keep and use the data you provide to us ("Data") for the following purposes:
1. To fulfill your request to register for this event.
2. To permit Movora to view, process, modify, report on or otherwise interact with the information contained in your registration in order to fulfill our obligations to you pursuant to your registration.
3. To permit you to re-access your Data for any purpose you deem appropriate and as permitted by Movora (e.g. modifying selections after registration or changing personal information).
You have the following rights as it relates to the Data:
1. ACCESS The right of access, (e.g. the right view your registration and personal Data);
2. CORRECTION The right to correction and removal of your personal Data;
3. CONSENT The right to impose restrictions on the use of your personal Data, provided that such requests do not unreasonably interfere with the event host's use of such Data in an effort to manage your registration.
4. ERASURE The right to request that Movora purge your personal data from our systems. Movora will comply with such requests except to the extent that such a request relates to an event that has yet to be held for which you are a registered attendee or to the extent that removal of such information would violate any law or regulation. In order to effectuate the erasure of a data subject record, please contact Movora at the destinations displayed atop our event website.
5. PORTABILITY The right to retrieve that data;
14. Liability and jurisdiction
Participation in Movora training events and workshops is voluntary. With registering for Movora training events and workshops, participants acknowledge that they understand and accept potential risks associated with their participation in the training event or workshop, including the associated travel or any events incidental to the training event or workshop.
Course participants agree to:
(A) WAIVE, RELEASE, AND DISCHARGE the Released Parties from any and all liability, indemnifications, causes of actions, suits, claims and demands whatsoever, both in law or in equity, whether presently known, unknown, knowable, unknowable, contingent or otherwise, including but not limited to, liability arising from the negligence or fault of the Released Parties (the “Liabilities”), with respect to their death, disability, personal injury, economic loss, property damage, loss or theft, including attorney’s fees, or actions of any kind which may hereafter occur to them including my traveling to and from the training event, and
(B) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the Released Parties with respect to the Liabilities resulting from or related to their participation in the training event, whether caused by the negligence of the Released Parties or otherwise.
The place of jurisdiction is
• for customers located in the US in St. Augustine, Florida, USA
• for customers located in Europe and the Rest of the World (RoW) in Zurich, Switzerland.
15. Complaint handling
Movora strives to provide education events and courses of the highest quality to meet customer’s satisfaction. If you have any complaint about one of our education offerings, please contact firstname.lastname@example.org and we will get back to you within 10 working days.
16. Changes of policy/terms & conditions
In case of changes to this course & cancellation policy, the latest version will supersede the prior version.
Document/version MEDU-POL-0001-A . effective 11/29/2022